Delivery
Free UK Delivery - once your rug is ready, we will contact you to arrange a suitable date for delivery. The delivery service is to the front door and at this time we offer a delivery within a day but not a timed slot within a day.
Outwith the UK - please contact us to arrange delivery. Charges will be agreed prior to shipping.
Returns
Standard sizes - we believe you will be thrilled with your purchase, but if that is not the case, you may return it to us within 21 days of receipt for a full refund or exchange - provided that the item is returned complete and in original condition. Turnberry Rug Works will cover the cost of shipping returns within the UK.
Bespoke size/colours or design - again we believe you will be thrilled with your purchase but if that is not the case please contact us directly by phone or email to discuss the issue and what can be done to remedy the problem.
In both cases to return an item, please contact us first by telephone or email. We will then arrange for a carrier to collect the item from you. Returns can be collected from your home, work or alternative address.
It is strongly recommended that you keep the original packaging for the 21 days in order to make returning items easier. If you have disposed of the packaging then please contact us to discuss what options we suggest.